policies

ORDERING INFORMATION:

Shop online 24 hours a day, seven days a week.

Or you can

Phone/fax us: 954-771-4445

Email us: info@sed-marketing.com

 

All orders will be confirmed within 48 hours.

 

GIFT BASKETS:

All gift baskets arrive fully wrapped and assembled, except where noted. In some cases, the bows on multiple basket orders will be included separately to facilitate ease of shipping and to avoid damage. Instructions for fluffing of bows will be included in first time orders.

 

MINIMUMS:

Minimums on certain items are as noted in the description.

No minimums on gift baskets. Large or small quantities are never a problem.

 

LEAD TIME:

Lead times vary depending on item and size of order. Specific lead times will be noted in product description.

Design work lead times will be quoted based on scope of the project, and will be confirmed prior to beginning each project.

 

SHIPPING:

Shipping is available nationwide, subject to current rates and weight of package.

All shipping or delivery charges will be added at time of invoice.

At this time, we only ship to the Continental US. P.O. box addresses will be shipped USPS.

We are not responsible for delays in shipping caused by carriers, acts of nature or incorrect addresses.

 

Any orders returned and/or reshipped due to incorrect addresses will incur additional charges.

 

PAYMENT TERMS:

All custom orders will be invoiced offline, unless otherwise noted. Upon ordering, a credit card authorization form will be sent for completion prior to production. We accept all major credit cards.

 

30-day billing on corporate accounts is available, subject to credit approval. A 1.5% finance charge will be added to all past due accounts over 45 days. First time orders must be paid in full prior to shipping.

 

Checks returned for insufficient funds will incur an additional fee or charges to recover funds due.

Custom design work and promotional product orders will require a 50% deposit prior to the beginning of a project as quoted. All estimates provided are good for 30 days unless otherwise noted.

 

SALES TAX:

The appropriate sales tax will be collected for all orders shipped or delivered within the State of Florida. Non-profit organizations will be exempt from sales tax with proper exemption forms provided. To submit tax exemption forms, please either fax a copy to 954-771-4445 or email info@sed-marketing.com. Please include order # in the subject line.

 

QUANTITY DISCOUNTS:

All our products are designed to provide you with the best quality and presentation, regardless of size and quantity of order. We cannot, in all fairness, penalize those businesses with smaller budgets.

Promotional products and full-color imprinted items: Quantity discounts are noted in Product Description.

 

SUBSTITUTIONS:

Substitutions of equal or greater value may occasionally be necessary, but will not affect the quality of the finished product.

 

WINE/ALCOHOL:

Due to laws governing the sale of alcohol, we do not include wine, beer, or alcohol in our baskets. We will gladly include sparkling cider, or non-alcoholic wine as per your request.

 

RETURNS:

Any damage to your shipment must be reported immediately upon receipt. Shipping charges will not be refunded. No returns will be accepted for custom, personalized gifts and promotional products. We pride ourselves on our quality, service, and products.

 

If you are not completely satisfied, please contact us so that we can address your concerns. We will do our best to make things right.

 

CUSTOM DESIGNS:

If you don't see something that suits your needs, please contact us and we will create an item specifically for you.

Design services include 5 sets of revisions, and any further revisions required will be based on the hourly rate as determined prior to the start of a project. Any additional services required to meet project standards may be subject to additional cost of which the client will be notified prior to. Full ownership of the design(s) is property of the author. Approval of all estimates confirms projects can begin under these terms and conditions.

 

ARTWORK:

We can only accept artwork created in Adobe Illustrator CS6 or lower saved as EPS, AI, or PDF.  All fonts must be converted to outlines or curves. Raster artwork must be created in Adobe Photoshop CS. Artwork must be saved at 300 dpi at actual size.

 

We will not accept any art created in Word, Publisher, or via Fax. These do not provide the quality you deserve.

 

We can also custom design art specifically for you if needed.  Contact us for more information to discuss details and for an estimate.

 

Email your logos and art files to info@sed-marketing.com.

PRIVACY:

It is our policy to protect the privacy of our clients. Information obtained from our customers will not be shared with anyone. We value your confidence and trust.

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